PMO

The PMO VALUE RING framework, consists of ?

A ring of values created for every PMO

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A methodology with 7 steps.

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An 8-step Framework

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An 8-Step Methodology

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When can service level agreements “SLA” be established with PMO customers?

When the PMO process is defined

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When the PMO benefits are defined

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When the PMO functions are defined

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When the mix of PMO functions and benefits are defined

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What is the ideal type of PMO?

The one that can satisfy the needs and expectations of the interested parties

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The one requested by senior management

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The Strategic PMO

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The one that provides an ROI

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What is the level or quality of service provided to customers or the agreed upon goals established by its clients?

PMO Tune

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Service catalog

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Service level agreement

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PMO mix manager

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Do most PMOs fail for the lack of Sponsorship?

False

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True

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Occasionally

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Not Sure

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Why is balancing the PMO mix of functions very important?

Because it allows stakeholder perceive the value the PMO generates over time

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Because it allows investments to be made in a balanced way according to functions

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Because it allows workload to be balanced according to benefits

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Because it allows for competencies to be balanced according to functions

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What does the PMO Value Ring framework include?

8-step framework

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8-step methodology

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A methodology with 7 steps

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A ring of value created for every PMO

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A PMO will be strategic, tactical or operational is a consequence of?

How the customer wants it

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Selected functions

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As the customer needs it

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As defined by the customer

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What may happen if PMOs focus extensively on long-term functions ?

They do not survive short enough to demonstrate their value

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They will survive long enough to demonstrate their value

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They do not survive long enough to demonstrate their value

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They will gain sponsorship, support

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Eventual changes to the service should always be incorporated into ___ maintaining strict version control of this document

Service level agreement

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PMO TUNE

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Responsibilities

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The catalog

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What will help educate PMO customers and clearly demonstrate the services that are available by the PMO?

PMO process guide

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PMO TUNE

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Service catalog

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Service level agreement

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What are the services that a PMO offers to its customers?

Processes

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Functions

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Benefits

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Standards

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What indicates how much each benefit is being addressed by the mix of functions selected for the PMO?

EAI

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PMO TUNE

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Function objective

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BAI

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Are the projects that have been completed successfully the best evidence of a project management office that has been successful?

Yes. Some PMO functions have strong influences on project performance

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No, it is a Myth as each function will determine how success is being evaluated

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No. It depends on the current and desired level of maturity of the PMO

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No, Some PMO functions have a low capacity to have an impact on the success of projects

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What is recommended to consider to achieve the maturity of a PMO?

Apply changes to the first cycle report result

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Consider what functions will be able to meet the needs and expectations of the stkeholders

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The PMO must seek strategic, Tactical , or operational maturity

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Evolve in the way you provide each function, which will increase the chance of generating the expected value

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A PMO can hardly maintain its credibility with its clients without well-structured definition of its processes. Experience shows that PMOs that maintain informal and unstructured processes …………:

End up having their efficiency compromised, as well as losing focus on demonstrating what matters: their ability to generate value for their customers

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Their competence ends in addition to a lack of focus on clarifying important things such as their ability to not generate value for their clients

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End up having their efficiency compromised, as well increased access to value generated.

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Their efficiency will increase as well more emphasis on clarifying important matters

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What is the name of the services that a PMO offers to its clients?

Standards

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Processes

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Benefits

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Functions

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When I need to make the necessary adjustments in all suggested items, in order to adapt the process to the reality of the PMO, what should you use?

Flowcharts

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PMO mix manager

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Metrics

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PMO process guide

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PMO Team should speak the same language as the PMO stakeholders, focusing on ?

All functions

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Mix of functions

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Functions and results

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Benefits and results

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The Project Management Office (PMO) process guide contains the following information for a particular function: “Provide mentoring for Project Managers, achieving a satisfaction rate of 89% from clients.” One of the components is referred to as?

Service level agreement

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Metrics

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Standard practices

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Inputs

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What provides recommended specifications for each function (the processes in the database); it can be used as a reference to create the PMO service catalog?

PMO mix manager

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Service level agreement

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PMO process guide

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Service catalog

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Manage Resource Allocation Between Projects is considered a ______________ while Better availability of resources with skills in project management is considered a ____________

Function; benefit

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Function; value

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Benefit; function

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Benefit; value

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Is the primary goal of any project management office (PMO) to provide methodologies and tools for project management?

No, this is a myth

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Yes methodologies and tools are the most important function for project management

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Yes methodologies and tools are very important with other functions

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No, methodologies and tools are not important

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What is a collection of all active and approved services that can be offered to a current or future PMO customers?

Mix of functions

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Mix of benefits

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Service level agreement

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Service catalog

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BAI is the required benefits determined by what?

The selected benefits

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Metrics

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The selected functions

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Service level agreement

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What is the greatest challenge of a PMO?

Establishing efficient and effective processes

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Getting Stakeholder support

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Determining the ideal type of PMO

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Generating value for the organization

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Where does the PMO value ring come from?

Research on Project Management

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Collective intelligence, collaborative research from different PMOs worldwide

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Shareholders

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Statistical Analysis

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How does the PMO mix manager used by the client?

The client exposes the benefits they need for their PMO

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The customer balances the features and benefits they need for their PMO

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Customer indicates earnings for their PMO

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The customer indicates the functions they need for their PMO

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The PMO VALUE RING methodology proposes that the PMO should be seen as a ?

Service provider

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Center of excellence

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Strategic entity

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Directive PMO

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Are the competencies of a project manager the same as those of a PMO professional?

True, The competencies required by the PMO professional will depend on the functions that are being offered to stakeholders

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True, The competencies required by the PMO professional will depend on the daily tasks that are being undertaken

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True, The competencies required by the project manager will depend on the functions that are being offered to stakeholders

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False, The competencies required by both the project manager and the PMO professional are the same

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A PMO that does not have a defined formal processes has a high chance of encountering what?

The inability to measure their own performance

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Failure to meet the stakeholders' expectations

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Difficulties in setting roles and responsibilities

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All the above

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What are some ways to guarantee that your PMO is well-balanced?

By establishing a combination of features and benefits

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By establishing a combination of functions and needs

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By establishing a combination of functions that align with the needs and expectations of customers while considering the balance of the set functions

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By establishing a combination of functions that align with the needs and expectations of customers while considering the balance of the set functions

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What is the purpose of the PMO process guide?

To establish a list of benefits

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To determine what type of PMO to select

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To provide a detailed process for each potential function

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To design and establish the PMO functions

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In what ways may the PMO demonstrate success?

Increase the number of completed projects

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Increase the revenue of the portfolio

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Represent an insightful dashboard for upper management

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Depend on the ability of your PMO to be flexible enough to adapt to stakeholder needs

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____ is the ability of communities to cooperate intellectually in creation, innovation, and invention

Business intelligence

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Individual intelligence

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Group intelligence

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Collective or Collaborative Intelligence

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What is a perceived value balance indicator?

Balance indicator of giving value to your PMO in the short, medium and long term

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Benefits indicator of giving value to your PMO in the long run

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Benefits indicator of giving value to your PMO in the short, medium and long term

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Balance indicator of giving value to your PMO in the short run

Correct Incorrect Correct answer

Are the projects that have been completed successfully the best evidence of a project management office that has been successful?

Yes. Some PMO functions have strong influences on project performance

Correct Incorrect Correct answer

No, Some PMO functions have a low capacity to have an impact on the success of projects

Correct Incorrect Correct answer

No. It depends on the current and desired level of maturity of the PMO

Correct Incorrect Correct answer

No, it is a Myth as each function will determine how success is being evaluated

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What is the purpose of benchmarking?

To compare an organizations business process with those considered to produce the best ROI

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To compare the business processes of an organization with those considered best practices

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To compare the business benefits of an organization with those considered best practices

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To compare the business functions of an organization with those considered best practices

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What is the result if a PMO that does not have its processes formally defined?

It has a high chance of incurring common problems

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It has a high chance of generating value perception

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It has a high chance of selecting potential functions

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It has a high chance of achieving the expectations of those concerned

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Each function should have a ____, demonstrating the activities required to provide the service and the flow of information, defining inputs and outputs, as well as the techniques and tools used

Service level

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Metrics

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Responsibilities

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Flowchart

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________ was created with the purpose of supporting the definition of PMO processes, based on suggestions and recommendations from professionals with high maturity in PMOs.

The PMO process guide

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Service level agreement

Correct Incorrect Correct answer

Metrics

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Service catalog

Correct Incorrect Correct answer

In what ways may the PMO demonstrate success?

Represent an insightful dashboard for upper management

Correct Incorrect Correct answer

Depend on the ability of your PMO to be flexible enough to adapt to stakeholder needs

Correct Incorrect Correct answer

Increase the number of completed projects

Correct Incorrect Correct answer

Increase the revenue of the portfolio

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When establishing a project management office (PMO), which of the following should be done first?

Decide what competencies the PMO staff need

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Select the type of PMO

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Decide what the PMO will do

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Formally define the process for each PMO function

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Why is balancing the PMO mix of functions important?

Because it allows stakeholder perceive the value the PMO generates over time

Correct Incorrect Correct answer

Because it allows investments to be made in a balanced way according to functions

Correct Incorrect Correct answer

Because it allows for competencies to be balanced according to functions

Correct Incorrect Correct answer

Because it allows workload to be balanced according to functions

Correct Incorrect Correct answer

PMO Functions are defined according to the specific needs of its customers, and consequently, of each organization, so they are …………………… in their structure and configurations

Exclusive

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Inclusive

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Unique

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Distinctive

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What is the model that encourages PMOs to reflect fundamentally on the importance of value generation planning in the time dimension so that its clients effectively – and constantly – realize the PMO’s contributions and the benefits generated from its work?

PMO TUNE

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KPIs

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Service level agreement

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PMO mix manager

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What may result if PMOs focus excessively on short-term functions?

May not address the organization's real problems

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May not gain the stakeholders support over time

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May not solve the organization's real problems

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Will not address the organization's real problems

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The project management office should identify the relationship between which of the following?

Functions and value

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Functions and benefits

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Benefits and features

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Values and benefits

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What are some ways to guarantee that your PMO is well-balanced?

By establishing a combination of functions and needs

Correct Incorrect Correct answer

By establishing a combination of benefits that align with the needs while considering the balance of the set benefits

Correct Incorrect Correct answer

By establishing a combination of features and benefits

Correct Incorrect Correct answer

By establishing a combination of functions that align with the needs and expectations of customers while considering the balance of the set functions

Correct Incorrect Correct answer

Eventual changes to the service should always be incorporated into ___ maintaining strict version control of this document

PMO Tune

Correct Incorrect Correct answer

The catalog

Correct Incorrect Correct answer

Responsibilities

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Service level agreement

Correct Incorrect Correct answer

PMO performance needs to be evaluated

Annually, to ensure alignment of the PMO with the needs

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By an independent audit, to ensure an exempt evaluation

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With a unique and indispensable performance indicator that demonstrates the impact of the PMO on the business

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In a different and specific way for each function

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__________ is a model to identify the balance of functions selected by the is PMO=PMO balance

PMO TUNE

Correct Incorrect Correct answer

Service level agreement

Correct Incorrect Correct answer

Service catalog

Correct Incorrect Correct answer

PMO Mix Manager

Correct Incorrect Correct answer

What is a perceived value balance indicator?

Benefits indicator of giving value to your PMO in the short, medium and long term

Correct Incorrect Correct answer

Balance indicator of giving value to your PMO in the short run

Correct Incorrect Correct answer

Balance indicator of giving value to your PMO in the short, medium and long term

Correct Incorrect Correct answer

Benefits indicator of giving value to your PMO in the long run

Correct Incorrect Correct answer

Each function should have its purpose clearly described, establishing the scope that will be met and, if applicable, the limits that exist in the provision of this service.

What does this refer to?

Function objective

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Service level

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Metrics

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Function flowchart

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As a PMO team member if there is an interest in starting a service in a PMO, it is necessary to use the recommendations provided by?

Service level agreement

Correct Incorrect Correct answer

Responsibilities

Correct Incorrect Correct answer

PMO Process Guide

Correct Incorrect Correct answer

Flowcharts

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What will each service provided by the PMO, with specific processes, demonstrate?

How the PMO will provide that benefits

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How the PMO will provide that service

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What services the PMO will provide

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When and how the PMO will provide that service

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What should be done if the Expectations Adherence Indicator is equal to 33%?

Maximize it

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Accept it

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Increase the number of benefits

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Minimize it

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The first step in the PMO Value Ring framework is do define the functions that will be implemented using …………………..then balancing the mix of functions will be done using………………

PMO mix manager, PMO TUNE

Correct Incorrect Correct answer

PMO mix manager, PMO performance model

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PMO TUNE, PMO performance model

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PMO TUNE, PMO mix manager

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What is the purpose of establishing and formalizing the PMO processes?

To guarantee an alignment between the functions of its clients and the work carried out daily.

Correct Incorrect Correct answer

To ensure that the benefits will meet stakeholder expectations and generate perceived value

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To guarantee an alignment between the expectations of its clients and the expectations out daily

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To guarantee an alignment between the expectations of its clients and the work carried out daily

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Sometimes if we have EAI, any numbers may be lower or higher but the BAI (of the most important benefits) are low, you will face problem. Why will you face a problem?

Because the most important benefits your selection are not been addressed by your selection

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Because the most important benefits are addressed by your selection.

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Because the most important functions selection are not been addressed by your selection

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Because the most important benefits are adequate by your team

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When is the Perceived Value Balance Indicator of the PMO obtained?

Immediately

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No value

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In the long term only

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Over time (In the short, medium, and long term)

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What is the PMO Global Alliance?

A framework

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A concept

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A global community

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A methodology

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The first step in the PMO Value Ring framework is do define the functions that will be implemented using …………………..then balancing the mix of functions will be done using……………….

PMO mix manager, PMO performance mode

Correct Incorrect Correct answer

PMO mix manager, PMO TUNE

Correct Incorrect Correct answer

PMO TUNE, PMO performance model

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PMO TUNE, PMO mix manager

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